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Support Center

Welcome to the Support Center! We’re here to ensure you have the best experience with Complify. Whether you have a quick question or need detailed assistance, we’re ready to help.

Contact

If you need to reach out directly, feel free to email us anytime.

[email protected]

Our support team typically responds within 24 hours, Monday through Friday.

Frequently Asked Questions

Why are my documents paragraphs not automatically linked?

Paragraphs are only automatically linked if they contain significant similarities.

 

This can happen in two ways:

  1. Identical Tags: If multiple identical tags are applied to paragraphs, they are more likely to be matched.
  2. Text Similarity: Our built-in language model analyzes text content using multiple factors, such as phrasing, context, and semantic meaning, to determine similarity.

 

If paragraphs aren’t linked, it may be due to insufficient similarities in the text or inconsistencies in tagging. For best results, ensure the text and tags are consistent and clear.

Why is my document not split properly?​

Our document parser relies on elements like tables of contents (TOC) and formatted headings (e.g., titles, subheadings) to identify and split content into paragraphs. If your document is not properly formatted—for instance, if it is plain text without clear structure—this can cause issues with parsing and splitting the document correctly. To improve parsing accuracy, ensure your document includes headings, subheadings, or other formatting to indicate paragraph structure.

How do I reset my password?

If you’ve forgotten your password, click the “Forgot Password” link on the login page. Enter your registered email, and you’ll receive a password reset link in your inbox.

How can I update my account information?

To update your account details, log in to your account, navigate to “Account Settings” in the menu on the upper right, and make the necessary changes. Be sure to save your updates!

What should I do if I encounter an error?

First, try refreshing the page or clearing your browser cache. If the issue persists, email us with a detailed description and, if possible, include screenshots of the error.

Is my data secure?

Yes! We take your privacy and data security seriously. All data is encrypted and stored securely following industry best practices.

Can I use the application on mobile devices

At this time, the application is not compatible with mobile devices, including access through a mobile web browser. For the best experience, please use the application on a desktop or laptop computer.

How do I cancel my subscription?

To cancel your subscription, go to “Subscription Plans” in the menu on the upper right, and click the “Cancel Subscription” button. If you need help, feel free to contact us.

Still Need Help?

If you couldn’t find the answer to your question in our FAQ, we’re just an email away. Reach out, and we’ll assist you as quickly as possible!

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